Returns and Cancellation Policy
Thank you for using the services of Samsmatrimony India PVT LTD. This page outlines our Returns and Cancellation Policy. Please read and understand the following terms governing returns and cancellations. By using our platform, you agree to comply with these policies.
1. Cancellation of Services: As a user of Samsmatrimony India PVT LTD, you have the right to cancel your subscription or any paid services at any time. To initiate the cancellation process, please contact our support team or follow the cancellation instructions provided on our website.
2. Refunds: Refunds for cancelled subscriptions or services will be processed according to the following guidelines:
- If you request a cancellation within 5 days from the date of purchase, you will be eligible for a full refund.
- If you request a cancellation after 10 days from the date of purchase, a pro-rata refund may be applicable, depending on the services used and the remaining duration of your subscription.
3. Refund Process: To request a refund, please contact our support team through the provided contact details. Our team will verify your request and initiate the refund process within 10 business days. The refunded amount will be credited to the original payment method used during the purchase.
4. Non-Refundable Services: Certain services or features may be marked as non-refundable. These services will not be eligible for a refund upon cancellation. Please refer to the specific terms and conditions associated with each service to understand its refund status.
5. Discontinuation of Services: Samsmatrimony India PVT LTD reserves the right to discontinue or modify any services or features offered on our platform without prior notice. In such cases, if you have an active subscription for a service that is being discontinued, you may be offered an alternative or a pro-rated refund for the remaining duration of the service.
6. Service Quality and Satisfaction: We strive to provide high-quality services to all our users. If you encounter any issues or have concerns regarding our services, please contact our support team, and we will make every effort to resolve the matter to your satisfaction.
7. Changes to the Policy: Samsmatrimony India PVT LTD may update or modify the Returns and Cancellation Policy from time to time. Any changes will be communicated through the website, and the revised policy will be effective immediately upon posting.
8. Contact Us: If you have any questions or require assistance with returns, cancellations, or refunds, please contact our support team at Samsmatrimony@gmail.com or the provided contact details.
By using Samsmatrimony India PVT LTD, you acknowledge that you have read and understood our Returns and Cancellation Policy. We value your trust and are committed to providing a transparent and customer-centric experience on our platform.